When it comes to running a business, you unfortunately can’t control everything, nor should you. And once you know and embrace that, it can make things so much easier for you, your team, and probably your loved ones.
Amie Smith knows all about the lack of control over circumstances and business. She worked in the communications and marketing industries for more than 20 years until the recession hit. During some downtime from work, she decided to pursue her passion and enroll in a professional pastry program. From there, she opened her dream bakery in Osterville, MA, where she’s since expanded into a new location and offers cooking classes for her community.
But, in order to achieve that success, she had to learn to give up a lot of control. Listen to her episode of The Growth Lab Show, and then check out her tips.
1. Trust Those Around You
The first step to giving up some control is hiring the right people. Amie says to hire people who can do the job without you. In her case, this meant hiring skilled pastry chefs to help share the load so she’s not always waking up before the sun to make delicious treats. When you know your employees can do the job without you, not that they would ever need or want to, you have peace of mind that the show will go on if you need to tend to other priorities. This also involves a level of pride. You don’t want to think that your team could go on without you, but it’s good in the long run. And, this is a great way to empower your team!
2. Look Ahead
Unfortunately, things will likely go wrong when it comes to your business eventually. You might have a pipe burst and have to deal with repairs from flooding, your best employee may leave for a new job, or you may have a slower quarter and not hit your revenue targets. Amie says it’s critical to look ahead at the disasters that might happen and have a plan for how to deal with them. And, in the case of finances, have some money saved or put away so you’re able to handle any setbacks. When you expect the unexpected, there’s a certain level of freedom!
3. Listen to Your Team
This kind of goes hand-in-hand with trusting your employees, but it’s also important to listen to your team. They’re the ones in the trenches, so they’re the ones witnessing how business processes make customers angry, any gaps in service, or reactions to certain products and services. You should also educate them on why things are done the way they are. And, once you’ve done that, ask them for their feedback. Can they see a way things can be done better? Are there ways to streamline processes and activities? Having these conversations with your team further empowers them and allows them to feel invested in their jobs and your business.