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Business Owners: 3 Things to Make Easier with Automation

Category: The Growth Lab / 8 minutes to read
Author: Stephanie Heitman
Published: June 21st

Business Owners: 3 Things to Make Easier with Automation

Category: The Growth Lab / 8 minutes to read
Author: Stephanie Heitman
Published: June 21st

When you’re running a business, you have a lot on your plate. Wouldn’t it be nice to hand some of that off to someone else? Fortunately, there are a lot of automation tools on the market now that can eliminate some of your more tedious daily tasks so that you have time to focus on big-picture things like strategy and growth. 

Most business owners know about marketing automation and field service management tools, but what else can you automate in your business? We’ll take a look at your options below. 

HR & Payroll Services  

Taking care of your team is important, but it’s also a time-consuming task. Staying on top of the hiring process, onboarding new team members quickly and efficiently, and managing payroll and benefits for your existing employees often take up a lot of time. 

Fortunately, there’s now a way to automate these processes. Platforms like Gusto make navigating the complicated waters of HR, payroll, and benefits easy for both you and your employees, saving everyone time and headaches. 

Vendor Management 

From your office supply provider to the print shop that makes your event signage to the caterer that handles team lunches, most businesses have relationships with a lot of vendors. And keeping track of invoices, contracts, and deliverables can get overwhelming. 

Vendor management software allows you to onboard new vendors easily, make sure you’re staying on top of your payments, and even track their performance to help you decide whether you’d like to renew your contract at the end of the year. Capterra provides a useful overview of software options, so you can find the one that makes the most sense for your needs. 

Helpdesk Support 

We’ve written before about the benefits of human touch, but that doesn’t mean your human team can’t benefit from some machine help. Artificial intelligence and machine learning are sparking some incredible advancements in chatbot technology. These bots are capable of answering questions on their own and doing so in a way that seems like a real person is on the other side of the computer screen. One platform that takes customer service to the next level is MobileMonkey, a Facebook messenger chatbot that can answer common customer inquiries, book appointments, and so much more. 

Chatbots could never replace a human customer service team. But with AI or live chat services fielding the less complex questions, your team has more time to address bigger issues. This means all of your customers leave happy – those with the minor questions and those with the big problems.

Rapid advancements in technology have allowed businesses to automate things that would have taken a human team hours and hours to do before. Removing these rote, time-consuming tasks from your team’s plate frees everyone up to do better, more meaningful work throughout the day. 

Speaking of taking some tasks off your plate...LOCALiQ can help you take your marketing off your plate. Give us a call today to learn how.

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