Convert more leads, faster with AI

LocaliQ has been helping small businesses with their digital marketing for more than 20 years. We’re pairing our experience and expertise in generating prospects with the AI-powered insights found in Customer Center powered by Dash to help our customers save time and win more business.

The new lead management platform harnesses the power of AI to summarize, categorize and prioritize leads. And with the addition of new text message capabilities, customer communication is easier and can be managed within the same platform.

In other words, Customer Center powered by Dash enables customers to identify and respond to the most promising opportunities for their business more quickly.

Additionally, customers will have 24/7 access to insights, up-to-date campaign performance metrics, tracking capabilities, and lead engagement solutions to help convert—and keep—new customers.

Customer Center powered by Dash uses AI to help you follow up with your customers faster and win new business with lead insights like call and chat summaries and categorization, and call transcriptions and recordings. Dash uses a form of artificial intelligence called generative AI to learn the patterns and structure of text or other data and then generates new data with similar characteristics. Generative AI models like this can multi-task, save valuable time, and accelerate the conversion process.

LocaliQ offers the benefit of an all-in-one platform that can manage your digital marketing, track all lead types (including SMS messages), and generate AI-powered insights for the tracked leads.

Available features include AI-powered lead insights for all calls and chats, two-way SMS text messaging, lead engagement functionality including email templates and email automation, and 24/7 access to reporting with a redesigned activity feed, event details, contact list, and contact detail pages. Additional features are coming soon!

These tactics can help you reach an untapped audience through communication methods such as SMS texting and email nurture campaigns. You can stay in constant contact with customers through a channel that many people prefer, texting. Dash’s automated email solutions and lead tagging system make it easy to follow up with custom communications to keep prospects engaged and help them convert to customers.

Any business that needs help with customer communications and lead management can benefit from the AI capabilities offered in Customer Center powered by Dash. Business owners who struggle with lead follow-up due to limited time and personnel constraints may benefit from Dash’s marketing automation efforts. Dash makes it easy to use call and chat summaries and AI generated attributes to identify the conversations you want to explore further. AI saves you time by providing a written call transcription, so you don’t have to listen to a full recording. AI-powered lead management could help you to follow up faster and win more business with quick prioritization of top leads.

Thanks to Dash, you can harness the power of AI to summarize, categorize, and prioritize leads. You can use call and chat summaries and AI-generated attributes to prioritize leads and decide which leads to follow up with first. Plus, you can classify and tag incoming leads to automatically deliver a series of custom email responses to keep your leads engaged.

Unlimited users can be added to your Dash account. However, only three team members can be set up to receive automatic notifications when new SMS text leads come in.

No, we will assign you a dedicated number for SMS communication specifically for use within your Dash account.

For SMS capabilities, we register your business with a federally regulated SMS messaging service. In order to protect end users against spam texts, all advertisers are required to provide their EIN to be compliant with the Industry Regulatory Compliance Requirements.

Yes, LocaliQ’s chat products and Dash’s SMS texting feature work well together and offer your customers multiple ways to communicate with your business. Customers can initiate a chat or text conversion with your business from any page on your website and you can reply directly from Customer Center powered by Dash.

Dash is mobile-friendly and can be accessed easily on your phone or other device’s browser.

These accounts are designated as restricted access in Customer Center so only you can access call recordings, call and chat transcripts, summaries, or other customer details for those protected by HIPAA or with SPI. The LocaliQ representatives who manage the account will only see aggregated data and not PII-level data from your customers.

Yes, LocaliQ has received a SOC2 Type 2 Certification. An independent security and compliance auditor reviewed our controls and confirmed that LocaliQ follows the requirements for Business Associates under HIPAA and related regulations for protected health information. The audit determined that we have adequate controls to protect customers and sensitive data. These practices include encryption of data in transit and at rest, security monitoring and logging, enterprise-class endpoint detection and response solutions, continuous integration and deployment, application security testing and scans, incident response, security awareness training, and secure development lifecycle.

Due to the regulations established by HIPAA, we are unable to provide lead contact information in emailed lead notifications. Email communication may not always fulfill HIPAA security requirements, so we only provide lead contact information for HIPAA protected customers in our Dash platform which does meet those security requirements. Emailed lead notifications will not be available for HIPAA protected customers who’ve selected Monthly Digest due to HIPAA security requirements.

Client Center is now Customer Center powered by Dash. LocaliQ’s new, upgraded platform harnesses the power of AI to combine more efficient lead management with unlimited texting and actionable analytics. Dash offers everything you need to manage and convert leads, all in one platform. With the introduction of this AI-powered platform, we are offering customers a choice of three access and reporting tiers:

• Premium: Starting at $119 per month, users have access to:
• AI-Powered Platform: Prioritize your leads and follow up faster with help from AI technology that records, transcribes, summarizes, and categorizes calls and chats.
• Reporting & Analytics: Get 24/7 access to valuable insights, interactive marketing campaign reports and analytics, lead tracking and notifications on leads generated from all sources (paid campaigns and organic), and lead engagement solutions to help convert and keep your customers.
• Unlimited Texting: Use the platform to respond to customers with the method preferred by many for quick communications, SMS texting.
• Customer Communication: Engage and convert leads by staying in constant contact with email nurture and marketing automation solutions.
• Single Platform: All your marketing needs, including campaign performance, lead conversions, and AI-generated insights, can be managed in one place.
• Standard: Starting at $49 per month, users have access to:
• AI-Powered Platform: Prioritize your leads and follow up faster with help from AI technology that records, transcribes, summarizes, and categorizes calls and chats generated from LocaliQ campaigns.
• Reporting & Analytics: Get 24/7 access to valuable insights, interactive marketing campaign reports and analytics, lead tracking and notifications on leads generated from all sources (paid campaigns and organic), and lead engagement solutions to help convert and keep your customers.
• Customer Communication: Engage and convert leads by staying in constant contact with email nurture and marketing automation solutions.
• Single Platform: All your marketing needs, including campaign performance, lead conversions, and AI-generated insights, can be managed in one place.
• Monthly Digest is available at no cost and provides lead tracking and notifications on leads from LocaliQ campaigns and a copy of your LocaliQ campaign reporting, delivered to your inbox once a month.

You can change your access level (move up and down) or cancel paid access at any time from your settings page in Customer Center. A price change will be effective at the next 30-day renewal. You can cancel anytime by going into the settings page on the platform or by calling or emailing your LocaliQ customer representative.